Refund policy

Returns form

You'll need to complete our returns form to begin the returns process. Our customer service team will get in touch within 5 working days to let you know if your return is accepted. 

The Important Stuff

  • Our returns policy lasts 30 days from the date of purchase unless the purchase was made on a pre-order basis. In this case, you have 30 days from the date of delivery.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. This means that filters should be unopened, clean, and undamaged in order to receive a refund upon receipt back to us. Each item will be inspected and a refund only given if we are satisfied the item has not been used. If the item has been used you may only receive a partial refund.
  • All returns require a proof of purchase.

  • Where the buyer has changed their mind about their purchase and wishes to return the item for reasons outside of faults or retailer error, the buyer pays return postage.

  • Refunds are not given on personalised items as we are unable to recycle the goods. Refunds are only given on personalised items if the item is faulty.
  • If you try and return an item after 30 days, we may not be able to refund your order. If we receive your return and it’s not deemed to be in acceptable condition, we may not be able to refund your order. If you try to make a return and this is the case, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
  • We aim to refund you within 14 days of receiving the returned item.

 

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item with used filters. 
  • Any item that is returned more than 30 days after payment.

 

Refunds

Once your return is received and inspected, we will approve or reject your return. If approved, your refund will be processed. If rejected, we'll email you to discuss options. We aim to process all refunds within 14 days of receiving the item.

 

Further Details

On some occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund. Redelivery will require postage to be paid by the customer in instances where they were unavailable to receive the item(s) or have provided incorrect shipping information. The postage fee will vary depending on the shipping destination and service used and will be determined via correspondence between Briiv and the customer.

Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and Briiv hold no responsibility over the actions of third-party services, such as FedEx, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.

In cases of refunds that are not in British Pound Sterling (GBP), Briiv will refund the British Pound Sterling (GBP) amount to the customer and are not responsible for variances in currency values against British Pound Sterling (GBP).

 

Contact us on ask@briiv.co.uk