We use FedEx as our primary courier for domestic and international shipments. Tracking information from the courier will be sent to the provided email address once available. Accurate tracking can be found through the FedEx website here.
Estimated delivery times are listed below:
UK - Next working day
USA - 1-3 working days
EU - 3-5 working days
Rest of the world - 7 working days
Telephone numbers may be requested as part of a courier's service. We will provide the courier with a contact telephone number for your order if requested. The couriers are prohibited by law to share or use your contact details for any other purpose than the delivery of your order.
All items shipped by Briiv are subject to the Postal Act 2011. Subject to this Act, we are legally prohibited from interfering with the mail, which includes delaying, attempting to redirect, reroute and/or redeliver items on the recipient's behalf. All redelivery or collection arrangements must be made by the intended recipient.
All items shipped are in transit on working days only (Monday - Friday) with some possible exceptions which vary by courier.
Refunds for lost, delayed or damaged post may only be claimed once the period for loss/delay has passed (20 working days for domestic orders, 25 working days for international orders) or when evidence of damage is presented to Briiv.
Briiv are not liable for any delays incurred by customs processes or delays occurring when an order is within the possession of a courier.
Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and Briiv hold no responsibility over the actions of third-party services, such as FedEx, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.
Orders will be shipped to the address provided by the customer. Briiv are not liable for inaccuracies in customer addresses, or for failed delivery due to incorrect address information.
Shipping within the EU includes payment of duty costs, and items are shipped on a DDP basis (Delivery Duty Paid).
We ship to all countries outside of the EU on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or import duties which may be charged on your item(s). We have no control over these charges and cannot confirm how much the charges may be. You are also responsible for providing any information required by customs to ensure the goods are cleared. Occasionally goods may be subject to delays, due to customs or weather.
Briiv cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. As the customer, you are responsible for paying the duty.
Customs policies vary widely from country to country so we recommend you contact your local customs office for more information.
